Version: eXtendASI 1.5 and above
Audience: User

Problem

When you constitute an item in eXtendASI, the item pricing doesn't populate on the generated item record in NetSuite.

Cause

eXtendASI can't populate item pricing on the constituted item when:

  • The vendor's response doesn't include pricing information
  • The vendor's response contains incorrect or incomplete variant data (missing color or size attributes)

Solution

Follow these steps to identify and resolve the pricing issue:

  1. Search for the item again on the eXtendASI Item Search screen.
  2. Check if the Price column shows a value.
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  3. If pricing appears, click the item name to open the item details page.
  4. Navigate to the Pricing tab. If no values are present, the vendor hasn't provided pricing information. Contact the vendor to request correct product data.
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  5. If pricing appears on the search screen but wasn't set on the item record, review the item's JSON response:
    • Locate the variants section in the JSON
    • Verify that each variant includes correct color and size attributes along with pricing information
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    • If color and size values are missing or incomplete within the variants section, this prevents pricing from being applied to the item
  6. If variant data is incorrect or incomplete, contact the vendor to request corrected product data.