Version: eXtendFiles 1.8
Audience: Administrator, User

Problem

Users encounter a JSON parsing error when attempting to perform a line level upload. The error message displays: "Failed to process initial configuration: Expected property name of '{}' in JSON at position 1 (line 1 column 2)"

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Cause

This issue occurs when the Record Level Upload HTML field is hidden on the form. The system can't process the line level upload configuration properly when this field isn't visible.

Solution

To resolve this issue, make the Record Level Upload field visible on your form:

  1. Navigate to the form settings for your record type.
  2. Locate the Record Level Upload HTML field used for that record type (as per your eXtendFiles Configuration).
  3. Change the field's visibility setting to visible.
  4. Save your changes.
  5. Attempt the line level upload again.

Once the field is visible, line level uploads should function correctly.