Version: eXtendFiles 1.6.5 and above
Audience: Administrator, User

Problem

You are using Box.com as your eXtendFiles backend storage. When trying to upload a file, you receive the error message "Failed to upload file: filename. Error: Error: Unexpected API Response [404 Not Found]".
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Solution

Contact your NetSuite Administrator to confirm that the Box Folder Id is configured correctly on the eXtendFiles Setup page at eXtendTech → eXtendFiles > eXtendFiles.

This error message is generated when the Box Folder Id is incorrectly specified or when the previously associated folder no longer exists within Box. Update the Box Folder Id to reflect the destination folder in Box to resolve the error. See Configure eXtendFiles for Storage with Box for steps on obtaining the Box Folder Id for use with eXtendFiles.