Version: eXtendFiles 1.6.5 and above
Audience: Administrator

Problem

When attempting to access the public upload link generated for your record, you are encountering a "Record not found." error.
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{
    "success": false,
    "error": {
        "message": "Record not found.",
        "stack": "Error: Record not found."
    }
}

Cause

This error can occur due to various reasons such as using an outdated link, mismatched approval ID, missing subsidiary access, or insufficient role permissions.

Solution

Follow these steps to troubleshoot and resolve the issue:

  1. Verify the Link: Ensure you are using the most recent link for the record. Outdated links may result in the system being unable to locate your record.
  2. Check the Approval ID: Confirm that the approval ID for your link matches that of your record.
  3. Confirm Subsidiary Access: Verify that the integration user for eXtendFiles has the necessary access to the subsidiary linked to your public upload record.
  4. Check Role Permissions: Ensure that the role assigned to the eXtendFiles integration user has the required NetSuite permissions to access the underlying record type. For example, if your public upload link is generated on a custom record, the eXtendFiles integration user's role should have access to the same record type.