Version: eXtendFiles 1.6.5 and above
Audience: Administrator

Problem

When attempting to access the public upload link generated for your record, you are encountering a "Record not found." error.
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Potential Solutions

  1. Verify the Link: Make sure that you are using the most recent link for the record. If you're using an outdated link and a newer one exists, the system may not be able to locate your record.
  2. Check the Approval ID: Confirm that the approval id for your link matches that of your record.
  3. Confirm Subsidiary Access: The subsidiary linked to your public upload record should be accessible by the integration user deployed for eXtendFiles. Verify that the integration user has the necessary access to the record's subsidiary.
  4. Check Role Permissions: The role assigned to the eXtendFiles integration user should have NetSuite permissions to access the underlying record type. For instance, if your public upload link is generated on a custom record, the role of your eXtendFiles integration user should have access to the same record type.