Version: eXtendFiles 1.7.0 and above
Audience: Administrator

Overview

The approval webpage displays eXtendFiles that are marked as "Public" in the eXtendFile record. However, the approval/rejection record results required for approval and rejection are based on the saved search configured on the eXtendFiles Approval Setup page in the Saved Search Id for Approve/Reject field (see screenshot below). 

Configuration

To access the eXtendFiles Approval Setup page, go to eXtendTech → eXtendFiles → eXtendFiles Configuration. At the bottom of the Home page, click on the Approval Setup button.



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To identify the criteria that may prevent the record from being returned, compare the criteria in this saved search with the data on the eXtendFiles record that is being approved/rejected.

If the above resolution does not help, ensure that the role used to generate the integration token for eXtendFiles has the necessary permissions to search for the record.