Version: eXtendFiles 1.7.0 and above
Audience: Administrator

Problem

Upon opening a file from the eXtendFiles Inline Link View, you see an error message instead of being able to see your file. The error message is: "The bucket you are attempting to access must be addressed using the specified endpoint. Please send all future requests to this endpoint."

Cause

This error occurs when there is a mismatch between the AWS Region configured in eXtendFiles and the actual region where your S3 bucket is located.

Solution

To resolve this issue:

  1. Navigate to the eXtendTech → eXtendFiles → eXtendFiles Configuration page using a NetSuite Administrator role.
  2. Click on Storage Settings -> General in the lefthand navigation column and verify that the AWS Region matches your S3 bucket's region.
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Consult your AWS administrator to confirm the correct region if needed.

For reference, you can view Amazon's complete list of region codes and region names here.