Version: eXtendFiles 1.6.5 and above
Audience: Administrator

Problem

Upon opening a file from the eXtendFiles Inline Link View, you see an error message instead of being able to see your file. The error message is: "The bucket you are attempting to access must be addressed using the specified endpoint. Please send all future requests to this endpoint."

Cause

This error occurs when there is a mismatch between the AWS Region configured in eXtendFiles and the actual region where your S3 bucket is located.

Solution

To resolve this issue:

  1. Navigate to eXtendTech → eXtendFiles → Setup using a NetSuite Administrator role
  2. Verify that the AWS Region matches your S3 bucket's region

  3. Consult your AWS administrator to confirm the correct region if needed
For reference, you can view Amazon's complete list of region codes and region names here.