Version: 1.8.2 and above
Audience: All

Problem

When navigating to a new eXtendFile record in NetSuite or when trying to upload a new eXtendFile, the image below is shown in your drag and drop upload area.

Image Placeholder

Cause

The eXtendFiles installation in your NetSuite account is not yet complete.

Solution

Wait for the eXtendFiles storage configuration to finish. Once the configuration is complete, this message will be resolved.