Problem

When attempting to download a file from the eXtendFiles single-file or multi-file approval web page, the following error appears:

We couldn’t open that file. Rename file to use a shorter name or copy file to a different folder with a shorter path.

Solution

This error can occur when the name of the file, including its save path, is too long. To learn more about this issue, visit this page. To resolve the issue, consider changing your default download location or saving the file to a location with a shorter file path.

Knowledge Base

Unable to open downloaded file from eXtendFiles in Microsoft Office

Problem

Solution