SuiteApp Version: eXtendMobile 1.12 and above
Mobile App Version: eXtendMobile 1.12 and above
Audience: NetSuite Administrator, eXtendMobile Admin

1. Overview

eXtendMobile uses cache records to display field information on the form configuration screen. This article explains why and how to update these cache records.

2. When to Update Cache Records

  • After initial SuiteApp installation (recommended for all record types).
  • When new fields are added to a NetSuite record.

3. Update Methods

3.1 From NetSuite

3.1.1 Update All Records

  1. Go to eXtendTech → eXtendMobile → Create/Update Cache.
  2. If not available, find the "eXtendMobile Suitelet" script and open the "eXtendMobile Cache Metadata" script deployment.
    1. Click the script deployment's URL.
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  3. On the opened page, click Submit (no other fields required).
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  4. Wait for the "Complete" status, then view created cache records via the provided link.



3.1.2 Update Single Record

  1. Follow steps 1-2 from section 3.1.1.
  2. Enter the internal ID of the record type under "Record Type (Internal ID)". Use the NetSuite Records Browser or the NetSuite Records Catalog to determine the record type ID. 
  3. Click Submit and wait for the "Complete" status.

3.1.3 Update Transform Records (NetSuite beta records)

Generally, you can create cache records for most record types using the method in section 3.1.1. However, for NetSuite beta records, follow the steps below.
  1. Follow steps 1-2 from section 3.1.1.
  2. Specify the record type of the transaction in "Record Type of Source Transform (Internal ID)".
  3. Enter an existing record's internal ID in "Internal ID (if from transform)".
  4. Click Submit and wait for the "Complete" status.

3.2 From eXtendMobile App

The eXtendMobile application allows you to update cache records directly from your mobile device.

Note: Only one record type can be updated at a time using this method.

  1. Log in to eXtendMobile with an eXtendMobile Admin role.
  2. Tap the gear icon in the bottom right of the home screen.

  3. Select "Update Record Cache".

  4. Choose the record type to update.

  5. Tap Submit and wait for the success message.
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Note: Transformation record (NetSuite beta record) cache updates are not supported within the eXtendMobile app at this time.

Frequently Asked Questions (FAQs)

Q: When should I update the eXtendMobile record cache?
A: You should update the cache whenever new fields are added to a NetSuite record that you may want to use within eXtendMobile.

Q: Can I update cache records for all record types at once?
A: Yes, you can update all record types at once from NetSuite by going to eXtendTech → eXtendMobile → Create/Update Cache and clicking Submit without selecting any specific record type.

Q: Can I update cache records from the eXtendMobile mobile app?
A: Yes, if you have an eXtendMobile Admin role. Log in to the app, tap the gear icon, select "Update Record Cache", choose the record type, and tap Submit. Note that only one record type can be updated at a time using this method.

Q: How do I find the internal ID of a record type using the NetSuite Records Browser or Records Catalog?
A: To find the internal ID of a record type, you can use either the NetSuite Records Browser or the NetSuite Records Catalog. In the Records Browser, navigate to the record type you need and look for the record type identifier (e.g., "Customer", "Sales Order"). In the Records Catalog, search for your record type and the internal ID will be displayed in the record type information. This internal ID is what you'll need to enter in the "Record Type (Internal ID)" field when updating a single record cache.