Version: eXtendMultiFulfillment 1.0.0 and above
Audience: Administrator, User
The list below contains errors and resolutions for issues you may encounter when opening the prefulfillment modal on a Sales Order record:
1. "An error occurred while loading: That search or mass update does not exist."
This error may occur if your NetSuite Administrator has configured an incorrect saved search ID in the "NON ITEM SAVED SEARCH ID" field on the eXtendMultiFulfillment Setup page, or if the saved search that was configured is marked as private. Ensure that the correct saved search is specified in the "NON ITEM SAVED SEARCH ID" field and confirm that the search isn't marked as private.
2. "Invalid Ship Method found in Prefulfillment record."
When viewing the prefulfillment modal, ship methods are not being shown in the list for selection. In the integration logs, the error message "Invalid Ship Method found in Prefulfillment record." may be displayed.
This issue may occur when the ship method list in your NetSuite environment contains more than 500 entries. Contact eXtendTech Support to add support for more than 500 ship methods.