Problem

In the Multifulfillment Logs, you see this message:

“Queue record already exists… It will be processed soon.”

This usually means the sales order was already queued for processing. If the entry remains listed for a long time, the queue may not be processing.

Cause

This issue can occur for several reasons:

1. The queue processing script (eXtendMultiFulfillment Map Reduce) does not have a scheduled deployment. This is common in Sandbox accounts after a refresh because NetSuite will unschedule deployments.
   
2. The Map/Reduce deployment is scheduled too infrequently (for example, once every 12 hours), causing a delay.
   
3. The Map/Reduce deployment has an End Date in the past, so it is no longer running.
   
4. The Map/Reduce script is queued behind other long-running Map/Reduce scripts in your environment.
   

Solution

Follow these steps in order.

1. Confirm the eXtendMultiFulfillment Map Reduce script is deployed and scheduled
   1. In NetSuite, go to Customization → Scripting → Script Deployments.
      
   2. Find the scheduled deployment(s) for eXtendMultiFulfillment Map Reduce.
      
   3. Confirm the following:
      
      • Status is Released.
        
      • A Schedule is set (or the processing method is configured to run as expected).
        
2. Check the schedule frequency
   
   • If the deployment runs on a long interval (for example, every 12 hours), update it to a more frequent cadence that matches your processing needs.
     
3. Verify the End Date
   
   • On the deployment record, confirm End Date is blank or set to a future date.
     
4. Check for Map/Reduce congestion
   
   • Review other Map/Reduce scripts running in your account that could be delaying execution.
     
   • If needed, reschedule long-running scripts or adjust concurrency based on your internal standards.
     

Frequently Asked Questions (FAQs)

Related articles

eXtendMultiFulfillment Processing Methods: Real-Time vs. Scheduled