Version: eXtendOrders 2.0 all versions
Audience: Administrator, User

Overview

This article addresses an issue where a vendor selected in the eXtendOrders Configurator UI does not appear in the "PO Vendor" column after line item generation.

Problem Description

When a vendor is selected within the eXtendOrders Configurator UI, the vendor should be listed in the "PO Vendor" column of the generated line items. However, after generating line items for the order, the vendor does not appear to be set correctly.

Configurator UI
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Generated Line Items
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Solution

To resolve this issue, have a NetSuite Administrator follow these steps:
  1. Check the "PO Vendor" Column Visibility
    • Ensure that the "PO Vendor" column is not hidden on your sales order form(s). A hidden column may prevent the vendor from being recorded or displayed correctly.
  2. Verify "Limit Vendor List On Items" Preference
    • In NetSuite, go to the Accounting Preferences and confirm that the "Limit Vendor List On Items" setting is not enabled.
      • Setup → Accounting → Accounting Preferences → Order Management

    • If this setting is enabled, ensure that the selected vendor in the Configurator UI is listed as a supported vendor on the associated item record.