Version: eXtendSanMar all versions
Audience: User

Problem

When trying to submit a purchase order to SanMar using eXtendSanMar, you encounter the following error:

"Failed to place PO to SanMar, Purchase Order Id - XXXXX due to - The host you are trying to connect to has exceeded the maximum allowed response time."

Solution

If the SanMar API takes more than 45 seconds to respond, the API call from NetSuite will time out. Please retry or consult with SanMar if the timeouts persist.