NetSuite has announced that scripts using SuiteScript 1.0, 2.0, or 2.x versions will stop working in NetSuite 2028.2. NetSuite Customers may see an “Update Needed: Update Scripts to SuiteScript 2.1” banner in their NetSuite account.

Image Placeholder

What does this notice mean?

The notice indicates that one or more scripts installed in your NetSuite account use a SuiteScript version that NetSuite plans to discontinue.

The banner applies to the entire NetSuite account. Its appearance does not necessarily mean that an eXtendTech application is affected. Scripts from other SuiteBundles, SuiteApps, customizations, and integrations may also trigger the notice.

Is immediate action required?

No immediate action is required. NetSuite has provided advance notice so affected scripts can be identified, evaluated, and updated before NetSuite 2028.2.

Do not deactivate or modify scripts based solely on this banner. Doing so could interrupt applications, integrations, or custom processes that rely on them.

How is eXtendTech addressing this change?

eXtendTech is reviewing its active applications and integrations to identify components that may require updates.

  • Actively subscribed products: Required SuiteScript 2.1 compatibility updates will be included as part of the active subscription.
  • Legacy products and custom work: Applications, integrations, or customizations not covered by an active subscription or maintenance agreement will be reviewed individually. If updates are required, please reach out to support@extendtech.net and eXtendTech will assess the work and provide a separate scope and quote.
  • Other scripts: Scripts installed by another provider or created internally are not maintained by eXtendTech. Contact the applicable provider or your NetSuite administrator to determine the appropriate next steps.

What should I do?

If you receive this notice and have questions about an eXtendTech product or customization:

  1. Contact the eXtendTech support team.
  2. Provide any affected script or application details available in your account.
  3. Do not deactivate or modify the scripts.

Our team will review the applicable eXtendTech components and confirm whether any action is required.

Frequently Asked Questions (FAQs)

Will my eXtendTech application stop working now?

No. NetSuite’s announced removal is scheduled for NetSuite 2028.2. The banner is an advance notice rather than an indication that a script has already stopped working.

Does the banner confirm that an eXtendTech script is affected?

No. The notice may be triggered by any applicable script in your NetSuite account, including scripts from other providers or internal customizations.

Will I be charged for an update?

Compatibility updates required for an actively subscribed eXtendTech product are included as part of the subscription.

Legacy products, integrations, and customizations without an active subscription or maintenance agreement will require an individual assessment. If changes are needed, eXtendTech will provide a scope and quote before beginning the work.

Should I update or deactivate the scripts myself?

No. Changing or deactivating a script without first determining its purpose could disrupt an application, integration, or business process. Contact the script provider or your NetSuite administrator before making changes.