Problem

PromoStandards users may encounter "Ship address should have required field" errors when required information is missing in an item fulfillment's shipping address.

Common error messages include:

• General Error – Contact the System Service Provider [Ship address should have required field [address1]. Please contact your service provider.]
  
• General Error – Contact the System Service Provider [Ship address should have required field [city]. Please contact your service provider.]
  
• General Error – Contact the System Service Provider [Ship address should have required field [postalCode]. Please contact your service provider.]
  
• General Error – Contact the System Service Provider [Ship address should have required field [region]. Please contact your service provider.]
  
• General Error – Contact the System Service Provider [Ship address should have required field [country]. Please contact your service provider.]
  

Cause

These errors occur when an item fulfillment record in NetSuite doesn't contain the PromoStandards-required shipping address information to complete the request.

For an Order Shipment Notification response to be sent, address1, city, region, and postalCode are required. (Source: PromoStandards Order Ship Notification 1.0.0)

Solution

Depending on the use case, choose one of the following solutions:

1. Update the item fulfillment records to include the missing information: This method is recommended when the item fulfillment records are expected to be included in the PromoStandards response by your customer.
   
2. Exclude records from the response: When the item fulfillment records with the errors aren't expected to be included in the PromoStandards response by your customer, and if there is logic to detect them, they can be excluded from being returned in the response. This will prevent the error from occurring. Refer to the Order Shipment Notification Setup Configuration for instructions on how to modify the records considered for the PromoStandards response.