Version: eXtendSanMar all versions, eXtendAlphaBroder all versions
Audience: User
Upon trying to constitute an item you receive the error message:
Parent id not found for integrating child matrix items.
Cause 1
This error occurs when the constitution of the associated parent matrix item fails.
Generally, this scenario will occur if there are mandatory field values on your custom item form which don't have a value available during the constitution of the parent matrix item.
Solution
Configure the field to be not mandatory, or ensure that the mandatory fields will receive a value (via NetSuite Workflows, eXtendTech Mapping Records, etc.) so that the parent item can be created with the required values. You can optionally check the checkbox to ignore mandatory fields on item constitution from setup (available for AlphaBroder).
Cause 2
This error occurs when the constitution of the associated parent matrix item fails. This scenario also occurs when the vendor configured on the setup is marked inactive.
This error occurs when the constitution of the associated parent matrix item fails. This scenario also occurs when the vendor configured on the setup is marked inactive.
Solution
Check if the vendor record of the selected vendor and make sure that the checkbox inactive is not checked on the vendor record. If the vendor is marked as inactive, it will need to be activated or another active vendor would need to be selected by your NetSuite Administrator for in the AlphaBroder/SanMar Setup page(s).
Check if the vendor record of the selected vendor and make sure that the checkbox inactive is not checked on the vendor record. If the vendor is marked as inactive, it will need to be activated or another active vendor would need to be selected by your NetSuite Administrator for in the AlphaBroder/SanMar Setup page(s).