Version: eXtendSanMar 1.0.6 and above, eXtendAlphaBroder 1.0.5 and above
Audience: Administrator, User

Overview

This article provides guidance on how to identify and troubleshoot errors that occur during integrated Purchase Order (PO) placement, Vendor Bill generation, and Item Fulfillment generation with the eXtendAlphaBroder and eXtendSanMar bundles.

Use Cases

  • Investigating the cause of purchase order submission issues
  • Investigating the cause of item fulfillment generation issues
  • Investigating the cause of vendor bill generation issues

How to Review Errors

When you receive an email notification about a failure in purchase order submission, item fulfillment generation, or vendor bill generation, you should:
  1. Open the relevant purchase order record in NetSuite
  2. Access the eXtendAlphaBroder or eXtendSanMar subtab (depending on the product being used)
  3. Access the "AlphaBroder Integration Logs" or "SanMar Integration Logs" sublist (depending on the product used)
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  4. Review the logs
    1. Identify any integration logs with log type 'ERROR' and check their messages
    2. Under the message of the logs, you will find the reasons for the failures
  5. Based on the error message, you can then modify the purchase order details and retry if necessary
Refer to the related articles for further information on some of the known errors.