Version: eXtendFiles 1.7.0 and above
Audience: Administrator

Problem

After updating the API Secret for eXtendFiles, the following error appears when opening the eXtendFiles Approval Setup screen:

Error occurred while decrypting using secret-key: custsecret_extend_files_token_secret

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Cause

This error occurs when the security token service (STS) tokens need to be reauthenticated following an API secret password update.

Solution

Follow these steps to resolve the error:

  1. Locate the "Click to Reauthenticate" link that appears with the error message
  2. Click the link to initiate the reauthentication process
  3. Wait for the system to reauthenticate the STS tokens
  4. You will be automatically redirected to the eXtendFiles Approval Setup screen