Version: eXtendFiles 1.7.0 and above
Audience: Administrator
Problem
After updating the API Secret for eXtendFiles, the following error appears when opening the eXtendFiles Approval Setup screen:
Error occurred while decrypting using secret-key: custsecret_extend_files_token_secret

Cause
This error occurs when the security token service (STS) tokens need to be reauthenticated following an API secret password update.
Solution
Follow these steps to resolve the error:
- Locate the "Click to Reauthenticate" link that appears with the error message
- Click the link to initiate the reauthentication process
- Wait for the system to reauthenticate the STS tokens
- You will be automatically redirected to the eXtendFiles Approval Setup screen