Version: eXtendFiles 1.7.0 and above
Audience: Administrator
Overview
eXtendFiles allows you to control whether preview and thumbnail images are generated for uploaded files. This feature is particularly useful when using eXtendFiles solely as a file repository.
Prerequisites
Administrator access to eXtendFiles.
Configuration
To disable the generation of thumbnail and preview images:
- Navigate to eXtendTech → eXtendFiles → eXtendFiles Configuration
- Locate and uncheck these options:
- Generate Preview for Uploaded Files
- Generate Thumbnail for Uploaded Files
- Click Save to apply your changes
Frequently Asked Questions (FAQs)
Q: Will this affect existing preview and thumbnails?
A: No, this setting only affects files uploaded after the change.
Q: I have preview and thumbnails turned on, but they don't seem to be generating?
A: If you're in a Sandbox or Release Preview environment, confirm that file migration and file conversion processes (thumbnail and preview generation) aren't disabled (see Restricting File Migration and File Conversion in Sandbox & Release Preview Environments). If they aren't disabled or you're in a Production environment, see eXtendFiles Preview & Thumbnail Generation.