Version: eXtendFiles 1.9 and above

Audience: Administrator, User

Problem

When an eXtendFiles file approval or public upload webpage is opened, an "Invalid login attempt" or "Failed on getting RESTlet data" error is shown.

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Potential Causes

This error occurs when the OAuth 2.0 client credentials (M2M) configuration used by eXtendFiles cannot authenticate with NetSuite.

Potential causes include:
  • Login access has been removed from the associated employee record in NetSuite.
  • The role associated with the eXtendFiles OAuth configuration has been removed from the associated employee record in NetSuite.
  • The OAuth certificate assigned to eXtendFiles is incorrect, expired, or no longer available.

Resolution

  1. Confirm that the associated employee record has login access to NetSuite.
  2. Confirm that the associated employee record has the correct role assigned to them.
  3. Confirm that the employee and role are not marked Inactive.
  4. Check if the OAuth 2.0 client credentials (M2M) certificate configuration is expired. See Updating OAuth 2.0 Client Credentials (M2M) for instructions.

Note: Your NetSuite Administrator may be needed to confirm or update the authentication configuration.