SuiteApp Version: eXtendMobile 1.12.214 and above
Mobile App Version: eXtendMobile  1.12.913 and above
Audience: NetSuite Administrator

Use Case

  • Create eXtendMobile Users so that they can log in to the eXtendMobile application.

Prerequisites

Before creating eXtendMobile Users, you will need to create eXtendMobile Roles (if not already created). For information on creating roles, see Creating eXtendMobile Roles.

There are two types of roles that can be created and assigned to a user.
  1. An Administrator role, flagged with the eXtendMobile Admin permission.
  2. A non-administrator role.
Ensure that users are created with the appropriate role. Users assigned an eXtendMobile Admin role can create, edit, or delete functions. Non-administrator roles can only run functions that have been configured for their role.

Overview

eXtendMobile Users is a custom record that associates NetSuite entity records with eXtendMobile logins and eXtendMobile Roles.
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Creating eXtendMobile Users

In NetSuite, Go to eXtendTech → eXtendMobile → Mobile App Users → New.
  1. User Record
    Select the entity record who should be associated with this eXtendMobile user. Each eXtendMobile User should have a unique user record reference.
  2. Role
    Select the eXtendMobile role which should be associated with this user.
  3. Username
    Define the username which will be used for logging into the eXtendMobile application.
    4. Do not create multiple eXtendMobile User records with the same username. Ensure that each username is unique to avoid any issues when logging into the eXtendMobile application.
  4. Password
    Define the password which will be used for logging into the eXtendMobile application. If looking to utilize Microsoft Entra Single-Sign-On for logging in, see Single-Sign-On (SSO) Login in eXtendMobile.
    It's possible to reset a user's password, but it is not possible to retrieve an existing password.

Frequently Asked Questions (FAQs)

Q: Why can’t I log in after creating the eXtendMobile User record?
A: Confirm the user has a User Record with a unique Username and the password was set correctly. If you're using SSO, make sure SSO is configured (see Single-Sign-On (SSO) Login in eXtendMobile).