Version: eXtendMobile SuiteApp 1.12.172 and above, eXtendMobile 1.12.788 and above
Audience: NetSuite Administrator, eXtendMobile User

Overview

The following is a guide on resetting user passwords in eXtendMobile. This feature is particularly useful for allowing users to establish their own password upon account creation, or for resetting their eXtendMobile password.
These instructions are for those utilizing Standard Login in eXtendMobile. If your organization is using Single-Sign-On (SSO) Login in eXtendMobile, contact your Microsoft Administrator for assistance with login credentials.

Configuration

An eXtendMobile password can be reset by a NetSuite Administrator or by an eXtendMobile user.

NetSuite (Administrator)

In NetSuite, the following steps need to be taken:
  1. Navigate to eXtendTech → eXtendMobile → Mobile App Users.
  2. Open the user for whom you want to reset the password in edit mode.
  3. Set a new password for the user and notify them of the new password.
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eXtendMobile App (User)

On the user side, the following steps need to be taken:
  1. Open the eXtendMobile application. A login page will appear.
  2. Tap the "Reset Password" link.
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  3. Specify the subdomain for your eXtendMobile environment and your username. If you're unsure of your subdomain, check with your NetSuite Administrator.
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  4. Tap "Reset Password", and an email will be sent to your associated email address with a password reset link. If you do not have an email address, check with your NetSuite Administrator for a password reset.
    5. Password reset emails are only sent in Production environments. For non-Production environments, such as Sandbox and Release Preview accounts, contact your NetSuite Administrator to perform a password reset.
  5. After opening the password reset link in the email, specify your new password.

eXtendMobile Web (User)

  1. Open the eXtendMobile web application. A login page will appear.
  2. Tap the "Reset Password" link.
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  3. Specify your username

  4. Click "Reset Password", and an email will be sent to your associated email address with a password reset link. If you do not have an email address, check with your NetSuite Administrator for a password reset.
    Password reset emails are only sent in Production environments. For non-Production environments, such as Sandbox and Release Preview accounts, contact your NetSuite Administrator to perform a password reset.
  5. After opening the password reset link in the email, specify your new password.
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