Version: eXtendMobile all versions
Audience: User

Overview

This article explains how to install and update the eXtendMobile app. It covers standard app store installs/updates (Apple App Store for iPhone/iPad and Google Play Store for Android) and what to expect when an in-app update is required.

Prerequisites

  • A compatible device and OS version
  • Internet access on the device
For device/OS compatibility, review the eXtendMobile System Requirements:

Download eXtendMobile from the Apple App Store (iPhone/iPad)

  1. On your iPhone or iPad, open the App Store.
  2. Search for eXtendMobile.
  3. Tap Get, then confirm the install (Face ID/Touch ID/Apple ID password, if prompted).
You can also open the App Store listing directly:

Download eXtendMobile from the Google Play Store (Android)

  1. On your Android device, open the Google Play Store.
  2. Search for eXtendMobile.
  3. Tap Install.
You can also open the Play Store listing directly:

Updating the eXtendMobile App

eXtendMobile updates are typically delivered through the native app store update process (Apple App Store or Google Play Store).

If you are using a managed device (MDM), your organization’s IT department may control when updates are applied. Contact your IT department for upgrade details.

Emergency OTA Updates (In-App Update Prompt)

In some cases, an emergency over-the-air (OTA) update may be required. When this happens, you will see an in-app notification indicating an update is available.

  • Update available indicator: A dot/notification will appear on the profile icon. Tap to open the menu.
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    • When on Wi-Fi: The update downloads automatically. After the download completes, you will be prompted to restart the app to apply the update.
    • When on mobile data: You will be prompted to start the download. After the download completes, you will be prompted to restart the app to apply the update.
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  • Tap Tap to restart to restart eXtendMobile and complete the update.