Version: eXtendSanMar 1.0.6 and above, eXtendAlphaBroder 1.0.5 and above
Audience: Administrator, User

Overview

This article provides guidance on how to identify and troubleshoot errors that occur during integrated Purchase Order (PO) placement, Vendor Bill generation, and Item Fulfillment generation with the eXtendAlphaBroder and eXtendSanMar bundles.

Use Cases

  • Investigating the cause of PO placement issues.
  • Determining why fulfillment generation issues are occurring.
  • Investigating the cause of bill generation issues.

How to Review Errors

When you receive an email notification about a failure in PO placement, bill generation, or fulfillment generation, you should:
  1. Open the relevant PO record in NetSuite.
  2. Access the eXtendAlphaBroder or eXtendSanMar subtab (depending on the bundle used).
  3. Access the AlphaBroder Integration Logs or SanMar Integration Logs sublist (depending on the bundle used).
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  4. Review the logs.
    1. Identify any integration logs with log type 'ERROR' and check their messages.
    2. Under the message of the logs, you will find the reasons for the failures.
  5. Based on the error message, you can then modify the PO details and retry if necessary.
Refer to the related articles for further information on some of the known errors.