Version: eXtendMobile SuiteApp 1.12.178 and above, eXtendMobile 1.12.807 and above
Audience: eXtendMobile Admin, eXtendMobile User

Before you Start

  1. Subdomain or login URL
    1. You will need the subdomain which has been configured by your NetSuite Administrator if logging in to the eXtendMobile app, or
    2. You will need the login URL if logging in to eXtendMobile Web
  2. Credentials
    You will need either:
    • An eXtendMobile username and password from your NetSuite Administrator, or
    • Your Single-Sign-On (SSO) credentials if your organization uses SSO with Microsoft

Login to eXtendMobile app

When opening eXtendMobile, the following login screen will be shown:
Image Placeholder

Standard Login

To login into the eXtendMobile application using standard authentication, specify the field values below after opening the eXtendMobile application:

  1. Subdomain
    Enter the subdomain provided by your NetSuite Administrator. Use all lowercase letters for the subdomain
  2. Username
    Enter the username provided by your NetSuite Administrator
  3. Password
    Enter the password provided by your NetSuite Administrator

Single-Sign-On (SSO) Login

If your organization has configured Single-Sign-On with Microsoft, follow these steps:

  1. Subdomain
    Enter the subdomain provided by your NetSuite Administrator
  2. Tap the "Microsoft" option under "OR LOGIN WITH"
  3. Enter your Microsoft credentials when prompted
  4. For the best SSO login experience, we recommend using the Microsoft Authenticator app.

Login to eXtendMobile Web

When opening eXtendMobile Web, the following login screen will be shown:

Image Placeholder

Standard Login

To login into the eXtendMobile application using standard authentication, specify the field values below after opening the eXtendMobile application:

  1. Username
    Enter the username provided by your NetSuite Administrator
  2. Password
    Enter the password provided by your NetSuite Administrator

Single-Sign-On (SSO) Login

If your organization has configured Single-Sign-On with Microsoft, follow these steps:

  1. Tap the "Microsoft" option under "OR LOGIN WITH"
  2. Enter your Microsoft credentials when prompted
  3. For the best SSO login experience, we recommend using the Microsoft Authenticator app.

Frequently Asked Questions (FAQs)

  1. What do I need to login to eXtendMobile?
    1. For standard login:
      1. The subdomain configured by your NetSuite Administrator
      2. Your eXtendMobile username
      3. Your eXtendMobile password
    2. For SSO login:
      1. The subdomain configured by your NetSuite Administrator
      2. Your Microsoft credentials
  2. Where can I get my login credentials?
    1. For standard login, your NetSuite Administrator will provide you with your subdomain, username, and password
    2. For SSO login, use your existing Microsoft credentials along with the subdomain provided by your NetSuite Administrator
  3. What should I do if I forget my password?
    1. For standard login: Reset your password or contact your NetSuite Administrator to reset your credentials
    2. For SSO login: If you forget your Microsoft password, contact your Microsoft Administrator to reset your credentials