Recommended Practices for Sandbox Configuration

• Set up distinct storage containers or buckets for each of your Sandbox accounts.
  

  • Unintended changes or deletions in your Sandbox account can impact the base file in your shared storage account if you use the same storage configuration for your Production and Sandbox accounts. This will in turn affect your Production account.
    

    For instance, if you use identical storage configurations for both Production and Sandbox, the removal of an eXtendFiles record from your Sandbox account will lead to the file's deletion from your cloud storage. Consequently, the file will become inaccessible from your Production account.
    

• Use unique storage credentials in your Production and Sandbox account(s).
  

  • To prevent unintentional file deletion or access in your storage, we advise using different credentials for your storage configuration in the Production and Sandbox accounts. This is especially critical if someone alters the containers or buckets used in your Production account.
    
• After updating your Sandbox account, we suggest revising all public upload links and eXtendFiles multi-approval and single-approval links.
  
  • A Sandbox refresh duplicates the data from your Production account into your Sandbox account as it is. All public upload links, multi-approval links, and single-approval links in the Sandbox account will direct to the Production account. Any file uploads or approval/rejection actions done using these links will alter the data in your Production account. To avoid this, refer to eXtendFiles Approval and Public Upload Link Configuration after Sandbox Refresh for instructions on creating new public upload links, multi-approval links, and single-approval links for Sandbox.
    

Frequently Asked Questions about Sandbox Configuration

• Why aren't changes appearing on my eXtendFiles records after I approve or reject them in my Sandbox account?
  
  If your Sandbox account was refreshed recently and the subdomain name in the approval URL does not align with the subdomain set up in your Sandbox account, then changes made to the eXtendFiles records in Sandbox may reflect in your Production account. This happens because the Sandbox approval links need to be updated after a Sandbox refresh. For more details on how to update approval links in Sandbox, refer to eXtendFiles Approval and Public Upload Link Configuration after Sandbox Refresh.
  
• Why aren't files uploaded using the public upload link appearing in my Sandbox account?
  

  If your Sandbox account was refreshed recently and the subdomain name in the approval URL does not align with the subdomain set up in your Sandbox account, then files uploaded using the public upload feature may be reflected in your Production account. This happens because the Sandbox approval links need to be updated after a Sandbox refresh. For more details on how to update approval links in Sandbox, refer to eXtendFiles Approval and Public Upload Link Configuration after Sandbox Refresh.
  
• When using private files, can Sandbox users access eXtendFiles files stored in the Production Amazon S3 bucket, even if the Sandbox is set up for the Sandbox's Amazon S3 bucket?
  If the bucket set up in Sandbox differs from the one in the Production account, Production files will not be visible. However, if both buckets use the same credentials and someone modifies the eXtendFiles Setup page with the same bucket used in your Production account, the files will become visible in your Sandbox account. To avoid such scenarios, we recommend using different credentials for Production and Sandbox buckets.
  
  
  Note: Public files will remain accessible from your Sandbox account.
  
• Can Sandbox users delete files stored in the Production's Amazon S3 bucket by removing the eXtendFiles records in the Sandbox?
  Deleting eXtendFiles records from a Sandbox account will not delete the original file if the bucket configured on the eXtendFiles Setup page is not the same Amazon S3 bucket as in Production. The NetSuite eXtendFiles record will be removed from the Sandbox account, but the original file will remain in the Amazon S3 storage.